Titan Mouse Not Connecting to Computer Again

May 16, 2022 Post a Comment

If you tin't discover a solution to your outcome, please ship an email to our Back up Team. When sending technical queries please include Serial Number & Software versions where appropriate as this may speed upwards diagnoses of problems.

If y'all take received an error with the Open SLP Discovery in the Titan Health Check, then you will demand to apply the post-obit:Locate the file 'slp.conf' in "C:\Windows\" and open the file for editing. Make certain the line with 'cyberspace.slp.useScopes' looks like the line below, and then save the file.

net.slp.useScopes = DEFAULT,ACN-DEFAULT

DMX Commuter Chip Replacement

The following consoles volition contain an additional pair of DMX commuter chips that are located on the ST-DMX Board (below the MIDI-IN port):
Tiger Touch on Two, Loonshit, Sapphire Touch and Titan Net Processor

When replacing the commuter chip, y'all will demand to make certain the scrap is inserted correctly.
Delight annotation: a DMX driver chip is also included in the spare parts kit for the following consoles:
Quartz, Tiger Touch II and Arena

If you require additional driver fries, they can be ordered via your local Avolites Distributor.

Titan Mobile, Quartz, Tiger Bear on II, Arena, Sapphire Touch on

Part Number #05-03-0970

Tiger Touch/Pro, Pearl Expert/Pro
Part Number #05-03-0433
Titan Remote Android Connexion Issues
Titan I and Titan Mobile Fixing Dongle Not Found after Software Update
How tin can I update my console firmware?
The touch screen on my console is not behaving as expected. How do I ready this?

If you are experiencing unusual touch screen behaviour (e.thou. mouse going haywire), and then the screen will need to be cleaned thoroughly. This includes the corner edges of the screen.

To clean the corner edges of the screen, you will need to use either a brush or a concern carte du jour. One time you lot have cleaned the screen, utilize a touch on screen and sensitivity scale.
.Cyberspace 4.7.2 Compatibility fault during install

Titan Version 12 requires .Cyberspace 4.7.2 to run. If you have received the ".NET Compatibility" error during install this probably means your windows version is out of date. Y'all might demand to perform windows updates on windows 10 to go to one of these versions.

Supported versions are:

Windows 10 Anniversary Update and later on (version 1607 and afterwards) (x86 and x64)
Windows 8.1 (x86 and x64)
Windows seven Service Pack 1 (x86 and x64)
Downgrading from V12 to V11 – Unsupported DMX Firmware

Delight notation that using upgrade installers for older versions of Titan after running the V12 recovery is non currently supported and volition prevent the console from starting if attempted. If you need to downgrade to a previous version information technology is important that this is washed via a relevant recovery stick just. Consoles not starting following an endeavor to utilise an before upgrade installer tin can exist fixed by running a recovery stick and selecting Full Erase selection (if recovering to a version prior to V12, you tin reuse the license which was emailed to you previously).

When downgrading from V12 to previous versions of Titan information technology is likewise important that the Sapphire DMX panel firmware is downgraded in whatsoever consoles with ST-DMX cards (Sapphire Touch, TitanNet Processor, Tiger Touch 2 and Arena). This is because new features in the firmware are not compatible with previous versions. To downgrade the firmware open up USB Adept Console and put any Sapphire DMX Panels into Kick Mode. This is found in the Service Tab. When the panels have re-appeared in boot mode, select Program which will open a file dialog. In the file dialog navigate to C:\Plan Files (x86)\Avolites\UsbExpert\Panel Software and select the st_dmx.bin file. This will now install the previous ST-DMX firmware. One time this is complete do the same on all Sapphire DMX panels and so exit Boot style. At present restart the console and yous should at present exist OK to use the previous version of Titan. When you next upgrade to V12 y'all volition need to deport out the firmware update again.
Intel Command Middle Service Prevents Titan from starting

Intel has issued a driver update for their built in graphics cards that may cause issues with Titan starting upwards.

If you try and launch a PC suite application ( Simulator, TitanOne, TitanGo, and Mobile) and it does not complete showtime up and stays on the "pulsing grey Titan screen". Also check in the Job Director for windows if you lot see the "oneapp.igcc.winservice", and or "Intel® Graphics Command Center Service" You will need to perform the post-obit set to
allow Titan to run over again.

This driver update may come thru a windows update or past installing the Intel drivers manually. The drivers lock upwards ports required by Titan to run correctly.

After confirming in the Task Manger of Windows (control- alt – delete on keyboard then select task manager from the pop upward list) that the "oneapp.igcc.winservice", and or "Intel® Graphics Command Centre Service" are running do the following:

In Task Manger click the Services

At the bottom click the "Open Services

In the "Services" window that opens find "Intel (R) Graphics Command Center Service"

Double click on information technology
In the Window that opens, change the "Startup type" from "Automatic" to "Disabled"

Click Apply

Shut the "Intel(R) Graphics Command Center Service Properties" and the "Services" windows
Restart the computer.

Titan should now launch and run correctly.

Thru our testing disabling this service does non seem to have adverse effects. If you lot have graphical errors outside of Titan, you may wish to practice the same steps but alter from " Disabled" to "Automatic" and restart the computer again , then perform
the fix again next fourth dimension you lot demand Titan.

A video of this has also been created here: https://youtu.be/wfJUFc2rCCE

Alternative steps provided by Intel (Not Recommended):

Uninstall all the drivers, as they are simply generic and might not exist compatible with the laptop.

Our Intel drivers are simply generic, we provide our drivers to the laptop manufacturers and they change them in order to work with their laptops.
The laptop manufacturers integrated the graphic processor and soldered it down to their motherboard, the laptop manufacturer assures the compatibility and the drivers.

Nosotros strongly propose to install merely the drivers from the laptop manufacturer
installing incompatible drivers tin can create some registry bug. the following troubleshooting steps should be applied:

Bank check that the Os isupdate to the latest version

1. Download the latest graphic driver from the laptop manufacturer website for that specific model of laptop and save information technology on the reckoner.
two. Disconnect from the Internet so no new drivers are automatically installed by Windows Update.
three. Uninstall the graphic driver and all the other legacy drivers from Control Panel > Programs and Features.
4. Restart the computer.
five. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Brandish Adapter' > if not, repeat steps 2 through 4.
6. If the adapter continues to be listed equally 'Intel HD Graphics' or like, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it ways Windows has switched to a previously installed Legacy commuter. At this
bespeak we can remove Legacy drivers from Device Manager:
6.i.1 Correct-click on 'Intel Hd Graphics' or similar, and select 'Uninstall Device'
6.ane.2 In the pop-up window brand sure 'Delete the driver software for this device' is checked.
6.1.three Click on 'Uninstall'.

half dozen.one.iv Restart. (Echo steps six.1.1 through 6.1.4 until the device gets listed every bit 'Microsoft Bones Display Adapter')
vii. Install the graphic driver that was downloaded on footstep 1.
8. Restart the calculator.
ix. Reconnect to the Internet.
10. Download the Intel Graphics Control Centre from the Microsoft Shop. '
Titan: Grayness Pulsing Screen

For optimal performance, we recommend using a dedicated Windows PC that is not continued to the internet and has anti-virus/firewall services disabled, including Windows Defender. This is to forbid back-end communication bug required past the software and its services.

Alienware Control Center (AWCC) can forbid Titan from running correctly, this may affect users of Dell Alienware machines. Troubleshooting steps for this are currently unavailable and we would propose using an alternative auto.

Tested on Windows ten. Please ensure that all applicable updates have been installed. Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.one, Bootcamp and virtual machines, e.thou. VMware, Parallels are not supported.

In some cases, Titan may launch and nowadays a continuous grey pulsing screen which is related to whatsoever ane of the following:

Titan.exe> application does not launch when starting Simulator, Titan Ane, Titan Go or Mobile. Two icons must be nowadays on the taskbar. If this is not the case, and then you volition need to check the post-obit:

Anti-virus and Firewall software (including Windows Defender) may block Titan from working properly on your machine. You will need to check theTitan.exe application exists in the post-obit directory:C:\Plan Files (x86)\Avolites\Titan (both Titan.exe and Titan.exe.config must be nowadays).

Y'all will also need to check none of the Avolites applications and services are being blocked by a Firewall.

If the above does not resolve the effect, then it is highly likely another awarding is using the ports Titan require. If your machine hasIntel Graphics Control Center installed, then you lot will need to apply the post-obit: https://world wide web.avolites.com/support/titan-troubleshooting#2628295-intel-oneappigccwinservice-prevents-titan-from-starting

· V12.0 and to a higher place: AvoKey license has not been applied correctly. Please ensure yous are importing the correct token file. If the incorrect token file has been imported the engine will start, however, the screen will continue to pulse gray.

V12.0 and higher up requires a new license request to be submitted via www.avolites.com/licensing. The following video will guide you through the process: https://www.youtube.com/lookout man?five=86PcC0OzL7E&t=33s

· V12.0 and above: Hardware and application mismatch (e.g. Using Editor Key to launch Mobile Application).

Additional Infomation:

Editor Keys will only Launch the Simulator or Go awarding (can be used with T1-00001 to T1-019999).

AvoKeys hardware locked to the Mobile volition simply launch the Simulator or Mobile application.

Demand assist? please visit https://world wide web.avolites.com/software/help-desk and submit a ticket.
WebAPI Service Fails to Outset

If you are having trouble connecting via WebAPI and you have tried all the normal network configuration steps delight follow these steps to ascertain if there is an effect starting the USB Expert Service.

– on the panel yous are trying to connect to get to Tools | Control Panel | More and and so select Administrator | Services.

– find the right version of WebAPI in the services listing, if the service is listed as not started click start.

– you lot should observe the service starts and is listed as running, if information technology wont start then try the post-obit steps to fix the issue.

Prepare:

– open up Explorer from the Tools menu and navigate to "c:\Windows\SysWOW64\config\systemprofile\AppData\Local\Avolites\WebApiService", delight note y'all may need to show hidden files from Folder Options to see this file.

– delete all folders that contain WebAPI

– now try to restart the service either from the Service manager or by clicking "Restart Software" from tools menu.
How to collect Titan and Arrangement Logs (PC & Console)

Sometimes, when troubleshooting complex issues with the Titan software and Avolites hardware, it's necessary for us to become some additional information to troubleshoot the issue further and forbid it from happening again in the future.

To help us get to the root crusade of the consequence, please send a copy of your Avolites Logs. To generate these logs, please follow the steps listed beneath:

PC Suite

i. Open "Log Collector" past clicking the "Start" button then "Avolites"
two. Click the "Become" push and choose the desired save location (e.g. Desktop)
iii. Click the "Ok" Button

You're done! Please attach the compressed file to your email or case with u.s.a. so that we can aid further. If the file size exceeds 20MB, please utilise a file transfer service of your choice and adhere the link to your email or case.

Consoles

For this job you volition need a USB drive.

1. Open up "Log Collector" by clicking the "Tools" button so "Additional Programs"
2. Click the "Go" push button and alter the save location to the USB drive
iii. Click the "Ok" Push

You're done! Delight adhere the compressed file to your email or example with u.s.a. so that we tin can assist further. If the file size exceeds 20MB, please use a file transfer service of your option and attach the link to your electronic mail or instance.
Titan Wellness Cheque: Open SLP Discovery error

If yous have received an fault with the Open up SLP Discovery in the Titan Health Check, so yous will need to use the following:Locate the file 'slp.conf' in "C:\Windows\" and open the file for editing. Make sure the line with 'net.slp.useScopes' looks like the line below, so save the file.

net.slp.useScopes = DEFAULT,ACN-DEFAULT

Network Ports used past Titan

Titan uses the following ports over the network. If your network includes firewalls you might need to know these and then you tin can gear up rules for them.

Protocol	Port	Accost	Notes

TitanNet	TCP 808	All available adapters	Titan Remote, TNPs, multi-user and backup

HTTP	TCP 4430	All available adapters	Web API

SLP	UDP 427	Multicast 239.255.255.253	Used to observe TitanNet devices on the network

Ping	ICMP echo	Any adapters that are in use	Monitors connection to TitanNet devices

Art-Net	UDP 6454	By default all wired adapters

sACN	UDP 5568	Multicast 239.255.0.0-239.255.249.255

CITP	UDP 4809/TCP	Multicast 224.0.0.180	Used for communication with Capture Visualiser and media servers. Discovery done by multicast UDP then negotiates TCP connectedness

RDMNet	UDP 5569

ProDJ Tap	UDP 60000-60002, 65023-65535		Protocol for getting data from Pioneer DJ equipment past software now known as TC-Supply

LiveDMX	UDP 5584	Multicast 239.184.0.0-239.184.249.255	Used for internal Visualiser DMX information

NTP	UDP 1234	Between TitanNet hosts	Non-standard NTP port

NDI	UDP 5353	Multicast betwixt NDI sources and Panel	mDNS for NDI source discovery

NDI	UDP 49152-65535	Betwixt NDI sources and the Panel	NDI video streams

The applications below may forbid Titan from starting correctly. Please Cease earlier Proceeding…
If you take received the post-obit bulletin subsequently launching Titan, y'all will need to close the awarding using the port which Titan requires.

To shut the application listed in the 'Network Ports' dialogue box, you lot volition demand to open Task Manager, locate the awarding or service and terminate this. When yous have stopped this, click 'OK' to retry.

If OneApp.IGCC.WinService, appears in the dialogue box, follow the instructions listed below:

Intel has issued a driver update for their built in graphics cards that may cause issues with Titan starting up.

If you endeavor and launch a PC suite application ( Simulator, TitanOne, TitanGo, and Mobile) and it does not complete start upward and stays on the "pulsing grayness Titan screen". Besides bank check in the Task Manager for windows if you come across the "oneapp.igcc.winservice", and or "Intel® Graphics Command Center Service" You will need to perform the following fix to
allow Titan to run again.

This driver update may come up thru a windows update or by installing the Intel drivers manually. The drivers lock up ports required by Titan to run correctly.

After confirming in the Chore Manger of Windows (control- alt – delete on keyboard then select job managing director from the popular up list) that the "oneapp.igcc.winservice", and or "Intel® Graphics Command Center Service" are running do the following:
Titan should at present launch and run correctly.

Thru our testing disabling this service does not seem to accept agin effects. If you have graphical errors exterior of Titan, you may wish to do the same steps but change from " Disabled" to "Automatic" and restart the computer again , and so perform
the ready again next time y'all demand Titan.

A video of this has also been created here: https://youtu.be/wfJUFc2rCCE

Alternative steps provided past Intel (Not Recommended):

Uninstall all the drivers, as they are merely generic and might non be uniform with the laptop.

Our Intel drivers are only generic, we provide our drivers to the laptop manufacturers and they modify them in gild to work with their laptops.
The laptop manufacturers integrated the graphic processor and soldered it downwardly to their motherboard, the laptop manufacturer assures the compatibility and the drivers.

We strongly propose to install but the drivers from the laptop manufacturer
installing incompatible drivers can create some registry issues. the post-obit troubleshooting steps should exist applied:

Check that the OS isupdate to the latest version

i. Download the latest graphic driver from the laptop manufacturer website for that specific model of laptop and salvage information technology on the computer.
2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update.
three. Uninstall the graphic commuter and all the other legacy drivers from Control Panel > Programs and Features.
4. Restart the computer.
five. Confirm in Device Managing director > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if non, repeat steps 2 through 4.
6. If the adapter continues to be listed as 'Intel HD Graphics' or like, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, and then it means Windows has switched to a previously installed Legacy commuter. At this
point we can remove Legacy drivers from Device Manager:
6.1.one Right-click on 'Intel Hard disk drive Graphics' or like, and select 'Uninstall Device'
vi.one.2 In the pop-up window brand sure 'Delete the driver software for this device' is checked.
6.one.3 Click on 'Uninstall'.

6.ane.four Restart. (Repeat steps vi.1.1 through half dozen.one.4 until the device gets listed equally 'Microsoft Bones Brandish Adapter')
vii. Install the graphic commuter that was downloaded on footstep ane.
eight. Restart the computer.
9. Reconnect to the Internet.
x. Download the Intel Graphics Control Centre from the Microsoft Store. '
When using a T1, T2 or Titan Mobile, the device loses power and becomes inoperable. How do I fix this?

By default, Windows enables the power saving feature all USB ports known as USB Selective Suspend. This feature is supposed to relieve power past shutting down USB ports that are only used intermittently.

Sometimes the USB port does non go turned back on when it is needed or is inadvertently turned off.

For USB devices such every bit the T1,T2 and Titan Mobile, powering down the USB port causes the devices to disconnect and possibly non reconnect properly, resulting in errors or an inoperable device.

You tin can preclude this situation from happening past disabling the USB Selective Suspend feature globally on your PC using the procedure below.

https://docs.microsoft.com/en-us/windows-hardware/drivers/usbcon/usb-selective-suspend
Loonshit console network switch POE indication does not work. How do I prepare this?

We wish to advise you of an immediate product change to our Arena console model. This affects Arena consoles serial number 01176 and to a higher place. Due to the continuing global microchip supply shortages, we have had to take activeness to upgrade the current Network Switch to a later version.

This later on version of switch has dissimilar firmware and security settings, which currently prevents the PoE status beingness visible on the back of the console.

The actual PoE is functional and working every bit normal, the change nosotros need to make only affects the PoE indication.

We are working with the Network Switch supplier to resolve this outcome, as soon equally possible. The resolution to this problem will come in the form of a firmware upgrade. At present nosotros do not have a definite date for the upgrade, however, we will go along our distributor network and affected Arena customers updated with our progress.

In the meantime, should you have whatever problems or issues yous wish to hash out. Please contact your local distributor or Avolites directly at support@avolites.com